Privacy Policy

This Privacy Policy explains how Astro Guru Chandan collects, uses, discloses, and protects your personal information when you visit www.astroguruchandan.com or use our astrology and related spiritual services.
By accessing or using this Website, you agree to the practices described in this Privacy Policy, in addition to our Terms and Conditions. If you do not agree, please do not use the Website or Services.

1. Information We Collect

We may collect the following categories of information when you use our Website or Services:

Identity Information
- Name, age, gender
- Date of birth, place of birth, time of birth (birth details)
- Photograph (if shared voluntarily)
Contact Information
- Mobile/phone number
- Email address
- Postal address, city, state, country
Astrological and Personal Details
- Birth data for you and, where applicable, your family members or partner (for matchmaking, etc.)
- Life-related questions, areas of concern (e.g. career, marriage, health, finances), and any background information you choose to share during consultations or through forms.
Transactional and Payment Information
- Limited payment-related information (transaction IDs, payment status, payment method) processed via secure payment gateways.
- We do not store full card details, UPI PINs, or net banking passwords on our servers.
Technical and Usage Information
- IP address, browser type, device type, operating system
- Pages visited, time spent, referring website, and other analytics data
- Cookie identifiers and similar tracking information, as permitted by your browser settings.
Communication Data
- Messages, emails, WhatsApp chats, or other communications with us for support, queries, or feedback.

You may choose not to provide certain information, but this may limit your ability to use some Services.

2. How We Use Your Information

Your information is used strictly for legitimate purposes related to astrology and service delivery, such as:

Generating and analysing your kundli, horoscope, and other charts based on your birth data.
Providing personalised astrological consultations, reports, remedies, and guidance.
Processing bookings, payments, invoices, and transaction confirmations.
Communicating with you about appointments, service updates, follow-ups, and customer support.
Sending important notifications regarding changes in policies, terms, or security alerts.
Improving our Website, content, user experience, and service quality through analytics and feedback.
Preventing fraud, misuse, or unauthorised access and ensuring the security of systems.
Complying with legal obligations, court orders, or requests from authorised government authorities, where applicable.

Your personal and astrological data is not sold or rented to third parties.

3. Legal Basis for Processing (where applicable)

Where required by law, we process your personal data on one or more of the following legal bases:

Your consent, when you voluntarily provide information and continue to use the Website/Services.
Performance of a contract, when we provide paid consultations or services you have requested.
Legitimate interests, such as improving services, preventing misuse, and ensuring security, without overriding your fundamental rights and freedoms.
Compliance with legal obligations, including record-keeping or responding to lawful requests.

4. Confidentiality of Astrological and Personal Data

We understand that astrological consultations are sensitive and private. We treat your information with strict confidentiality:

Details shared during consultations (including birth data, personal concerns, and guidance) are kept confidential and used only for your sessions and related services.
We do not disclose session content, charts, or personal issues discussed with third parties, except as specifically allowed under the “Sharing and Disclosure” section below.
Access to your information is restricted to authorised personnel who need it to provide services, support, or technical operations.

5. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to enhance user experience and collect usage data.

Cookies help remember your preferences, understand how visitors use the site, and improve content and navigation.
You can manage or disable cookies in your browser settings. However, some features of the Website may not function properly if cookies are disabled.

Where required by law, cookie consent banners or notices may be displayed to inform you and obtain consent.

6. Sharing and Disclosure of Information

We do not sell your personal information. Information may be shared only in the limited situations described below:

Service Providers and Technical Partners
- Trusted third-party vendors who provide services like payment gateways, hosting, SMS/email delivery, analytics, or technical support.
- They are required to use your information only for the contracted purpose and to maintain appropriate confidentiality.
Legal, Regulatory, and Safety Requirements
- When required to comply with a legal obligation, government request, court order, or law enforcement investigation.
- When necessary to protect our rights, property, safety, or that of our users or the public (for example, to prevent fraud or abuse).
Business Transfers
- In case of a merger, acquisition, restructuring, or transfer of business assets, user information may be transferred as part of that transaction, with appropriate safeguards.
With Your Explicit Consent
- If you explicitly permit sharing (for example, publishing a testimonial with your name or sharing a success story), we may use limited information for that purpose.

We do not disclose your detailed birth data or personal concerns publicly without your explicit permission.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include:

Password-protected systems and restricted access to data.
Use of secure servers, encryption, and secure payment gateways for transactions, where applicable.
Regular monitoring for potential security vulnerabilities.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, absolute security cannot be guaranteed.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

In general:

Basic account/contact and invoice data may be kept for accounting or legal compliance.
Consultation-related information may be retained for a reasonable period to provide follow-ups and maintain service history.
When information is no longer needed, it is deleted or anonymised in a secure manner.

9. Your Rights and Choices

Subject to applicable law, you may have the following rights regarding your personal information:

Right to access: Request a copy of the personal data we hold about you.
Right to correction: Ask us to correct inaccurate or incomplete data.
Right to withdrawal of consent: Where processing is based on consent, you may withdraw that consent at any time (this will not affect previous lawful processing).
Right to deletion (where applicable): Request deletion of your data, subject to legal and contractual limitations.
Right to restrict or object to certain types of processing (e.g. marketing).

To exercise any of these rights, you can contact us using the details provided in the “Contact Us” section. We may need to verify your identity before fulfilling your request.

10. Children’s Privacy

Our Services are primarily intended for adults. We do not knowingly collect personal information directly from children below the age of 18 without the consent of a parent or legal guardian.

If you believe a child has provided personal data to us without proper consent, please contact us so that we can take appropriate steps (such as deletion).

11. International Data Transfers (if applicable)

If you access the Website from outside India, please note that your information may be transferred to, stored, and processed in India or other jurisdictions where our servers or service providers are located.

By using the Website and providing information, you consent to such transfers in accordance with this Privacy Policy and applicable laws.

12. Third-Party Websites and Links

Our Website may contain links to third-party websites, apps, or services (such as payment gateways, social media, or partner sites).

These sites have their own privacy policies and practices, which may differ from ours.
We are not responsible for the content, security, or privacy practices of any third-party site. Your use of those sites is at your own risk.

You are encouraged to review the privacy policy of any external website you visit.

13. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in laws, technology, or our practices.

Any changes will be posted on this page with an updated “Last updated” date.
Continued use of the Website or Services after such changes constitutes your acceptance of the revised Policy.

You are encouraged to review this page periodically for the latest information on our privacy practices.

14. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our handling of your personal information, you may contact:

Astro Guru Chandan
Email: astroguruchandan@gmail.com
Phone/WhatsApp: +919110014465
Website: www.astroguruchandan.com

Last updated: December, 2025